When you receive your order, please inspect your items carefully. Favor Days is pleased to accept returns for unopened, non-personalized and non-dated items up to 10 days after you receive your order. Please submit all return requests by email to firstname.lastname@example.org. Or you can submit our return form below. For detailed return instructions please see How to Return an Item. Items that are personalized may not be returned. Items postmarked after the event date will not be accepted for return.
You will receive a full refund for returned items minus the cost of shipping. Returns are also subject to a 10% return/restocking fee. Customers are responsible for return shipping costs. All items must be returned in original condition and packaging. Items that are broken or damaged in the return shipment cannot be refunded.
Personalized Items: Items that are personalized may not be returned. If the item is defective, you must report the defect within 10 days of receipt of your order. Favor Days will replace the item at no cost to you. If there is an error on the personalization that is the fault of Favor Days, the item will be replaced at no cost to you. When you place your order, you must enter the personalization EXACTLY as you want it to appear on your item. If the personalization on the item matches the personalization information Favor Days received on your order, the item will not be accepted for replacement. If the item has been discontinued and cannot be replaced, a like item will be substituted.
Defective & Damaged Products: If you receive any product from www.favor-days.com or Favor Days affiliate sites that is manufacturer defective or is damaged during shipment, Favor Days will immediately exchange the unusable product for you without charge. A digital picture may be requested to validate the claim.
Missing Items: Please inspect your order upon arrival. If your order is missing items please contact us immediately. Favor Days will be happy to supply any missing items if they are reported missing within 10 days of receipt. Please check your shipping confirmation email first. Some orders will ship in multiple shipments.
Non-resalable: items such as food products, apparel, and personalized items may not be returned or replaced unless defective or damaged during shipment. Disposable Cameras are not returnable. Return requests submitted after the event date will not be authorized since we cannot guarantee that the items are unused. Returned items post marked after the event date will not be accepted as returned.
Unclaimed and Refused Shipments: Unclaimed shipments that are returned to Favor Days will be assessed a 20% return fee, the cost of shipment will be forfeited, the customer will be contacted by email only and given the option of a refund minus the return fee or reshipping at cost of shipping plus the return fee. Unclaimed packages that are returned due to Favor Days error will be reshipped free of charge. Refused packages that are returned to Favor Days will be assessed a 50% restocking fee, shipping will be forfeited, and the item will be removed from the order. The customer will be contacted by email only.
Unauthorized Returns: Items returned without prior authorization by the Returns department may be subject to a 25% return fee as well as a 10% restocking fee. Shipping fees for unauthorized returns are forfeit. Customers may not be contacted regarding unauthorized returns. No refund will be given until the customer contacts the Returns department. Unauthorized returns on non-returnable items may be disposed of. Favor Days reserves the right to deny any return.