| Free Shipping On Orders Over $150 view details |
Policies & FAQs
Thank you for visiting Favor Days policy page. Please carefully review and if you do not find the answer to your question please email contact_us@favor-days.com.
1) Order Processing Time
2) Shipping Rates
3) Sales Tax
4) Special Charges
5) Payment Methods
6) Return/Replacement Policy
7) How to Return A Product
8) Cancelling or Changing Order
9) Product Availability
10) Discontinued Products
11) Chargebacks and Returned Checks
12) Order Limitations
13) Favor Days Holidays
14) International Shipping
15) Privacy Policy
Order Processing Time
Most orders ship within 3-7 business days. Please refer to item descriptions for an estimated order processing time. Please note that these are estimates only. Orders may take longer to process during the months of April-September, the height of wedding season
NOTE: Some of our products are shipped directly from our supplier in order to save our customers time and money. You may receive your orders in multiple shipments. If you need a rush order, please contact us to discuss special arrangements.
Shipping
Shipping charges are calculated based upon the total weight of your order and the ship-to zip code. These shipping charges are the actual published rates as calculated by UPS, FedEx and USPS. Your order will be shipped through UPS, FedEx, DHL or USPS at our discretion. Favor Days offers FREE Ground shipping on orders of $150.00 or more - no coupon needed.
This offer is valid for orders shipping within the 48 contiguous US states only with Ground service. Please refer to our Free Shipping page for more information on this offer.
NOTE: Please be aware that we cannot ship to a P.O. Box address.
Canada: We are pleased to offer our products for shipment to Canada. Your shipping rates will also be calculated during checkout.
Favor Days is not responsible for any brokerage fees a third party carrier may charge for importing a Canada order. Favor Days is also not responsible for any import taxes or tariffs the Canadian government may charge. By purchasing from Favor Days you assume responsibility for any third party fees that may be charged.
International Orders: At this time, we cannot ship orders outside of the United States and Canada.
Unclaimed and Refused Shipments Unclaimed shipments that are returned to Favor Days will be assessed a 20% restocking fee, the cost of shipment will be forfeited, the customer will be contacted by email only and given the option of a refund minus the restocking fee or reshipping at cost of shipping plus the restocking fee. Unclaimed packages that are returned due to Favor Days error will be reshipped free of charge. Refused packages that are returned to Favor Days will be assessed a 50% restocking fee, shipping will be forfeited, and the item will be removed from the order. The customer will be contacted by email only.
Sales Tax
Sales tax will only be assessed for orders that are shipped within the state of Kentucky (6%). This is due to the fact that our business is based in Lexington, Kentucky. All other states and countries are tax-exempt.
Chocolate and Candles - During the warmer months of May-September, we require expedited shipping for any orders that include chocolate or candle items to prevent melting during shipment. Please select "Expedited" during check-out. This adjustment will be made for you if you fail to select the appropriate shipping method and additional charges will apply.
Heavy Items - Some of the favors in our store (such as the "LOVE Frosted Glass Coasters") are very heavy and will require additional shipping charges.
Accepted Payment Methods
We accept Visa, Mastercard, American Express, Discover and Paypal.
Return/Replacement Policy
When you receive your order, please inspect your items carefully. Favor Days is pleased to accept returns for unopened, non-personalized and non-dated items up to 10 days after you receive your order. Please submit all return requests by email to returns@favor-days.com. Or you can submit our return form here. For detailed return instructions please see How to Return an Item. Items that are personalized may not be returned. Items postmarked after the event date will not be accepted for return.
You will receive a full refund for returned items minus the cost of shipping. Returns are also subject to a 10% return/restocking fee. Customers are responsible for return shipping costs. All items must be returned in original condition and packaging. Items that are broken or damaged in the return shipment cannot be refunded.
Personalized Items: Items that are personalized may not be returned. If the item is defective, you must report the defect within 10 days of receipt of your order. Favor Days will replace the item at no cost to you. If there is an error on the personalization that is the fault of Favor Days, the item will be replaced at no cost to you. When you place your order, you must enter the personalization EXACTLY as you want it to appear on your item. If the personalization on the item matches the personalization information Favor Days received on your order, the item will not be accepted for replacement. If the item has been discontinued and cannot be replaced, a like item will be substituted.
Defective & Damaged Products: If you receive any product from www.favor-days.com or Favor Days affiliate sites that is manufacturer defective or is damaged during shipment, Favor Days will immediately exchange the unusable product for you without charge. A digital picture may be requested to validate the claim.
Missing Items: Please inspect your order upon arrival. If your order is missing items please contact us immediately. Favor Days will be happy to supply any missing items if they are reported missing within 10 days of receipt. Please check your shipping confirmation email first. Some orders will ship in multiple shipments.
Non-resalable: items such as food products, apparel, and personalized items may not be returned or replaced unless defective or damaged during shipment. Disposable Cameras are not returnable. Return requests submitted after the event date will not be authorized since we cannot guarantee that the items are unused. Returned items post marked after the event date will not be accepted as returned.
Unclaimed and Refused Shipments: Unclaimed shipments that are returned to Favor Days will be assessed a 20% return fee, the cost of shipment will be forfeited, the customer will be contacted by email only and given the option of a refund minus the return fee or reshipping at cost of shipping plus the return fee. Unclaimed packages that are returned due to Favor Days error will be reshipped free of charge. Refused packages that are returned to Favor Days will be assessed a 50% restocking fee, shipping will be forfeited, and the item will be removed from the order. The customer will be contacted by email only.
Unauthorized Returns:Items returned with out prior authorization by the Returns department may be subject to a 25% return fee as well as a 10% restocking fee. Shipping fees for unauthorized returns are forfeit. Customers may not be contacted regarding unauthorized returns. No refund will be given until the customer contacts the Returns department. Unauthorized returns on non-returnable items may be disposed of. Favor Days reserves the right to deny any return.
How to Return an Item
To return an item, you must contact us at returns@favor-days.com or submit our return form within 10 days of receiving your order. Please provide your order number, name, item(s) you wish to return, and the reason you want to return them. You will be issued a Return Authorization Code (RAC). Please clearly mark this RAC number on the outside of all packages being returned. All returns must be returned in their original product packaging, and shipped to the address below. We must receive the returned item within 10 business days of issuing the RAC number. This 10 day window allows ample time for the return to arrive from anywhere in the country.
Items that have been issued an Return Authorization Code must be sent to:
Favor Days
Attn: RAC# (put your number here)
1025 Dove Run Road
Suite 308
Lexington, KY 40502
Any packages sent to Favor Days without the RAC number clearly marked on the package, or more than ten (10) days after RAC number was issued, will not be accepted. Unaccepted items will be returned at the sender's expense and another RAC will have to be issued. Return shipping costs are not refundable.
Cancellations, Changes or Modifications
Please contact us right away if you need to make any changes or cancel your order. Once your order has reached our distribution center, it cannot be cancelled or modified.
Product Availability / Backorder?
If your order includes backordered products, your order will ship when the items become available. In the event that half or less of the items ordered are on backorder, we will ship the items that are currently in stock and the remaining items will ship separately.
Discontinued Products
Although we make every effort to keep our catalog current, a product occasionally may be discontinued without prior notice. If an ordered item was discontinued, you will be contacted with the option to exchange the discontinued product for a similar product from our store or to receive a full refund.
Chargeback and Returned Checks
In the event of an invalid chargeback the customer will be held responsible for the total order price plus any fees assessed by the financial institutions involved including but not limited to a $25.00 dispute fee.
In the event of a returned check the customer will be held responsible for the total order price plus any fees assessed by the involved financial institutions.
By purchasing from Favor Days you agree to these policies.
Order Limitations
Favor Days reserves the right to refuse service to anyone. Favor Days reserves the right to refuse to process any order or to print any copy that may be considered harassing, profane or abusive in nature.
Favor Days makes every effort to keep our pricing accurate. However, in the event that a product is incorrectly priced out our website, we reserve the right to cancel that order and notify customer of the correct pricing. They may then choose to place a new order at the correct price.
By purchasing from Favor Days you agree to these policies.
Favor Days Holidays
Favor Days will be closed on the following holidays. Order taking, processing, shipping and customer service may not be available on these days.
New Year's Day
Independence Day
Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve
International Shipping
We have partnered with Bongo International to offer our international visitors the ability to make purchases from our website. Bongo International provides it's customers with their very own US address (not a P.O. Box).
Once you have a US address, you will be able to make purchases at www.favor-days.com as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Click Here to get your own US address with Bongo International.
Disclaimer: It is the sole responsibility of the customer to confirm with their country's customs the items which may not be allowed to enter said country. Thank you.
Privacy Policy
Favor Days takes your privacy seriously. Please read the following to learn more about our privacy policy.
Favor Days collects personal information when you purchase with www.favor-days.com or when you sign up for the Newsletter. Favor Days does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested when we have your permission. Favor Days may be required by law to share your information in response to subpoenas, court orders, legal process, to establish or exercise our legal rights to defend against legal claims, or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Favor Days Terms and Conditions, or as otherwise required by law. Favor Days may transfer information about you if Favor Days is acquired by or merged with another company.
Favor Days limits access to personal information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Physical, electronic, and procedural safeguards are in place that comply with federal regulations to protect personal information about you.
Favor Days is TRUSTe-certified and McAfee Secured.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
By purchasing from Favor Days you agree to these policies.
1) Order Processing Time
2) Shipping Rates
3) Sales Tax
4) Special Charges
5) Payment Methods
6) Return/Replacement Policy
7) How to Return A Product
8) Cancelling or Changing Order
9) Product Availability
10) Discontinued Products
11) Chargebacks and Returned Checks
12) Order Limitations
13) Favor Days Holidays
14) International Shipping
15) Privacy Policy
Order Processing Time
Most orders ship within 3-7 business days. Please refer to item descriptions for an estimated order processing time. Please note that these are estimates only. Orders may take longer to process during the months of April-September, the height of wedding season
NOTE: Some of our products are shipped directly from our supplier in order to save our customers time and money. You may receive your orders in multiple shipments. If you need a rush order, please contact us to discuss special arrangements.
Shipping
Shipping charges are calculated based upon the total weight of your order and the ship-to zip code. These shipping charges are the actual published rates as calculated by UPS, FedEx and USPS. Your order will be shipped through UPS, FedEx, DHL or USPS at our discretion. Favor Days offers FREE Ground shipping on orders of $150.00 or more - no coupon needed.
This offer is valid for orders shipping within the 48 contiguous US states only with Ground service. Please refer to our Free Shipping page for more information on this offer.
NOTE: Please be aware that we cannot ship to a P.O. Box address.
Canada: We are pleased to offer our products for shipment to Canada. Your shipping rates will also be calculated during checkout.
Favor Days is not responsible for any brokerage fees a third party carrier may charge for importing a Canada order. Favor Days is also not responsible for any import taxes or tariffs the Canadian government may charge. By purchasing from Favor Days you assume responsibility for any third party fees that may be charged.
International Orders: At this time, we cannot ship orders outside of the United States and Canada.
Unclaimed and Refused Shipments Unclaimed shipments that are returned to Favor Days will be assessed a 20% restocking fee, the cost of shipment will be forfeited, the customer will be contacted by email only and given the option of a refund minus the restocking fee or reshipping at cost of shipping plus the restocking fee. Unclaimed packages that are returned due to Favor Days error will be reshipped free of charge. Refused packages that are returned to Favor Days will be assessed a 50% restocking fee, shipping will be forfeited, and the item will be removed from the order. The customer will be contacted by email only.
Sales Tax
Sales tax will only be assessed for orders that are shipped within the state of Kentucky (6%). This is due to the fact that our business is based in Lexington, Kentucky. All other states and countries are tax-exempt.
Chocolate and Candles - During the warmer months of May-September, we require expedited shipping for any orders that include chocolate or candle items to prevent melting during shipment. Please select "Expedited" during check-out. This adjustment will be made for you if you fail to select the appropriate shipping method and additional charges will apply.
Heavy Items - Some of the favors in our store (such as the "LOVE Frosted Glass Coasters") are very heavy and will require additional shipping charges.
Accepted Payment Methods
We accept Visa, Mastercard, American Express, Discover and Paypal.
Return/Replacement Policy
When you receive your order, please inspect your items carefully. Favor Days is pleased to accept returns for unopened, non-personalized and non-dated items up to 10 days after you receive your order. Please submit all return requests by email to returns@favor-days.com. Or you can submit our return form here. For detailed return instructions please see How to Return an Item. Items that are personalized may not be returned. Items postmarked after the event date will not be accepted for return.
You will receive a full refund for returned items minus the cost of shipping. Returns are also subject to a 10% return/restocking fee. Customers are responsible for return shipping costs. All items must be returned in original condition and packaging. Items that are broken or damaged in the return shipment cannot be refunded.
Personalized Items: Items that are personalized may not be returned. If the item is defective, you must report the defect within 10 days of receipt of your order. Favor Days will replace the item at no cost to you. If there is an error on the personalization that is the fault of Favor Days, the item will be replaced at no cost to you. When you place your order, you must enter the personalization EXACTLY as you want it to appear on your item. If the personalization on the item matches the personalization information Favor Days received on your order, the item will not be accepted for replacement. If the item has been discontinued and cannot be replaced, a like item will be substituted.
Defective & Damaged Products: If you receive any product from www.favor-days.com or Favor Days affiliate sites that is manufacturer defective or is damaged during shipment, Favor Days will immediately exchange the unusable product for you without charge. A digital picture may be requested to validate the claim.
Missing Items: Please inspect your order upon arrival. If your order is missing items please contact us immediately. Favor Days will be happy to supply any missing items if they are reported missing within 10 days of receipt. Please check your shipping confirmation email first. Some orders will ship in multiple shipments.
Non-resalable: items such as food products, apparel, and personalized items may not be returned or replaced unless defective or damaged during shipment. Disposable Cameras are not returnable. Return requests submitted after the event date will not be authorized since we cannot guarantee that the items are unused. Returned items post marked after the event date will not be accepted as returned.
Unclaimed and Refused Shipments: Unclaimed shipments that are returned to Favor Days will be assessed a 20% return fee, the cost of shipment will be forfeited, the customer will be contacted by email only and given the option of a refund minus the return fee or reshipping at cost of shipping plus the return fee. Unclaimed packages that are returned due to Favor Days error will be reshipped free of charge. Refused packages that are returned to Favor Days will be assessed a 50% restocking fee, shipping will be forfeited, and the item will be removed from the order. The customer will be contacted by email only.
Unauthorized Returns:Items returned with out prior authorization by the Returns department may be subject to a 25% return fee as well as a 10% restocking fee. Shipping fees for unauthorized returns are forfeit. Customers may not be contacted regarding unauthorized returns. No refund will be given until the customer contacts the Returns department. Unauthorized returns on non-returnable items may be disposed of. Favor Days reserves the right to deny any return.
How to Return an Item
To return an item, you must contact us at returns@favor-days.com or submit our return form within 10 days of receiving your order. Please provide your order number, name, item(s) you wish to return, and the reason you want to return them. You will be issued a Return Authorization Code (RAC). Please clearly mark this RAC number on the outside of all packages being returned. All returns must be returned in their original product packaging, and shipped to the address below. We must receive the returned item within 10 business days of issuing the RAC number. This 10 day window allows ample time for the return to arrive from anywhere in the country.
Items that have been issued an Return Authorization Code must be sent to:
Favor Days
Attn: RAC# (put your number here)
1025 Dove Run Road
Suite 308
Lexington, KY 40502
Any packages sent to Favor Days without the RAC number clearly marked on the package, or more than ten (10) days after RAC number was issued, will not be accepted. Unaccepted items will be returned at the sender's expense and another RAC will have to be issued. Return shipping costs are not refundable.
Cancellations, Changes or Modifications
Please contact us right away if you need to make any changes or cancel your order. Once your order has reached our distribution center, it cannot be cancelled or modified.
Product Availability / Backorder?
If your order includes backordered products, your order will ship when the items become available. In the event that half or less of the items ordered are on backorder, we will ship the items that are currently in stock and the remaining items will ship separately.
Discontinued Products
Although we make every effort to keep our catalog current, a product occasionally may be discontinued without prior notice. If an ordered item was discontinued, you will be contacted with the option to exchange the discontinued product for a similar product from our store or to receive a full refund.
Chargeback and Returned Checks
In the event of an invalid chargeback the customer will be held responsible for the total order price plus any fees assessed by the financial institutions involved including but not limited to a $25.00 dispute fee.
In the event of a returned check the customer will be held responsible for the total order price plus any fees assessed by the involved financial institutions.
By purchasing from Favor Days you agree to these policies.
Order Limitations
Favor Days reserves the right to refuse service to anyone. Favor Days reserves the right to refuse to process any order or to print any copy that may be considered harassing, profane or abusive in nature.
Favor Days makes every effort to keep our pricing accurate. However, in the event that a product is incorrectly priced out our website, we reserve the right to cancel that order and notify customer of the correct pricing. They may then choose to place a new order at the correct price.
By purchasing from Favor Days you agree to these policies.
Favor Days Holidays
Favor Days will be closed on the following holidays. Order taking, processing, shipping and customer service may not be available on these days.
New Year's Day
Independence Day
Thanksgiving
Christmas Eve
Christmas Day
New Year's Eve
International Shipping
We have partnered with Bongo International to offer our international visitors the ability to make purchases from our website. Bongo International provides it's customers with their very own US address (not a P.O. Box).
Once you have a US address, you will be able to make purchases at www.favor-days.com as well as other US based online retailers. Bongo receives your purchases and logs them into their online system where you can consolidate them with other orders.
This process saves international customers up to 82% off typical international shipping rates.
Click Here to get your own US address with Bongo International.
Disclaimer: It is the sole responsibility of the customer to confirm with their country's customs the items which may not be allowed to enter said country. Thank you.
Privacy Policy
Favor Days takes your privacy seriously. Please read the following to learn more about our privacy policy.
Favor Days collects personal information when you purchase with www.favor-days.com or when you sign up for the Newsletter. Favor Days does not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you've requested when we have your permission. Favor Days may be required by law to share your information in response to subpoenas, court orders, legal process, to establish or exercise our legal rights to defend against legal claims, or when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Favor Days Terms and Conditions, or as otherwise required by law. Favor Days may transfer information about you if Favor Days is acquired by or merged with another company.
Favor Days limits access to personal information to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs. Physical, electronic, and procedural safeguards are in place that comply with federal regulations to protect personal information about you.
Favor Days is TRUSTe-certified and McAfee Secured.
This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.
By purchasing from Favor Days you agree to these policies.
Shop by Occasion:
© 2009 Favor Days. All rights reserved.